Shipping policy
Shipping Policy
Thank you for shopping with us. Please review the information below for details on our shipping options, delivery times, and order processing.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and bank holidays).
Once your order has been dispatched, you will receive a dispatch confirmation email containing your Royal Mail tracking number.
UK Shipping
Orders Under £15
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£2.65 – Royal Mail 48 Tracked (estimated 2–3 working days)
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£3.75 – Royal Mail 24 Tracked (estimated 1–2 working days)
Orders Over £15
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FREE UK Shipping
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You may choose between:
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Royal Mail 24 Tracked (estimated 1–2 working days)
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Royal Mail 48 Tracked (estimated 2–3 working days)
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Please note: Royal Mail 24 Tracked aims to deliver the next business day; however, this is not a guaranteed service and delivery times may occasionally be longer.
EU Shipping
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£11.50 – Royal Mail International Tracked
All customs duties and import taxes are included in the shipping cost. You will not be charged any additional fees upon delivery.
US & Canada Shipping
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£13.50 – Royal Mail International Tracked
All customs duties and import taxes are included in the shipping cost. You will not be charged any additional fees upon delivery.
Tracking & Delivery Issues
All orders are sent using tracked services. Your tracking number will be provided via email once your order has been dispatched.
If your order has not arrived within 5 working days of dispatch (UK orders) or appears significantly delayed for international orders, please contact us at info@senticut.com, quoting your order number, and we will be happy to assist.
Delivery Responsibility
Once an order has been dispatched, delivery times are the responsibility of the courier. While delays are rare, we are not responsible for delays caused by Royal Mail, customs processing, or circumstances beyond our control. This does not affect your statutory rights.